At U.S. Sedan Service Worldwide, world-class capabilities and professionalism enable us to deliver a seamless, comfortable, secure experience to travelers. This philosophy sets us apart from our competitors. The U.S. Sedan Service Team holds itself to a higher standard – we expect to deliver a five-star service experience to every passenger, every time.
We rely on Technology, Training, and Teamwork to ensure your service experience exceeds your expectations and enhances your day.
Technology – from your first click, our technology ensures your needs are met, including our:
- Easy-to-navigate Website for information
- Three-step mobile app for reservations management at your fingertips
- Late-model luxury vehicles with Wi-Fi and all modern conveniences
- Samsara fleet management technology that helps us ensure safety and reliability
- Enterprise software that seamlessly manages your trip through reservations, dispatch, care alerts, and billing
Training – Our skills development platform is unmatched in the industry, and is reflected in our people and your service. Our employees receive comprehensive training and cross-training across the business:
- Customer Service – U.S. Sedan Service Worldwide has the privilege to serve several Forbes Five Star hotels, and our service levels must reflect those exacting standards. We partner with our hotels to train our people in their standards to ensure quality and consistency.
- Chauffeuring – All of our chauffeurs meet or exceed a driving skill standard when they join U.S. Sedan Service Worldwide. We then train our chauffeurs in the Smith System, a nationally recognized driver safety training course which is used by over half of the Fortune 500 fleets.
- Systems – Our team is well-versed in the technology that we use to operate the business and deliver on your expectations. Effective use of our technology ensures that we can devote most of our time to what matters most – the care and safety of our passengers.
Teamwork – Whether working in our facility, on the road, or with our affiliate partners, our team knows that your service and care requires teamwork, communication, and skill. We take pride in what we do, and earn the right to represent U.S. Sedan Service Worldwide to you every day. We appreciate the opportunity to serve you, and look forward to your next trip.