Frequently Asked Questions
Can I book by phone and view the status of my reservation on the web?
Yes, our clients will have the capability of booking by phone and viewing the status of the reservation via our website. Clients are also able to book on our app, which is available for both iOS and Android.
How do I get a receipt for my trip?
To get a receipt for your trip, there are several options:
How do I make a change or cancel the service? What is your cancellation policy?
U.S. Sedan Service Worldwide requires a 2-hour notice for cancellation to avoid charges. Please feel free to contact our office for special events and specialty vehicles.
Don’t hesitate to reach out to 888-877-3326. Our reservation specialist will assist you with changes and cancellations.
How will I find the driver?
Different locations are specified for airports and train stations, and our reservation specialist will let you know about the place when booking.
If you cannot locate your professional chauffeur, call 888-877-3326, ask for “Dispatch,” and you will be directed to the appropriate person to assist you.
How do I set up an account?
Setting up an account with U.S. Sedan Service Worldwide is quick and easy. You can contact our office at 888-877-3326, and a representative will gladly assist you.
What if I require special assistance?
U.S. Sedan Service Worldwide offers various services to accommodate requests ranging from child car seats to specialized security transportation services. Please see our services page on this website for details. If you have further questions, please call 888-877-3326.
How do I get driver information?
To obtain the requested driver information for your upcoming reservation, please call 888-877-3326 to speak to one of our reservations or dispatch team members. We are happy to assist you.
Do you have a discount rate for military, AAA, and AARP specialty groups?
U.S. Sedan Service Worldwide does not currently offer discounts for any specialty groups.
Do you have handicap-accessible vehicles?
We can make a vehicle available for you to meet the client’s needs. If you would like more details, please call 888-877-3326.
How do I retrieve my trip receipt (Web, Email, or Mail)?
What are your rates?
Rates vary according to location and type of service requested. Our reservation specialists are available 24 hours a day, seven days a week, to provide customers with vehicles, choices, and rate information.
Use our Book Now option to get a quote and book your next ride!
What cities do you service?
U.S. Sedan Service Worldwide has an office in the Washington, DC, metropolitan area and Miami, Florida. We can service our customers nationally and internationally through our carefully vetted network of affiliate partners across the globe.
What type of vehicles do you provide?
We can provide transportation for any size groups, from a solo passenger in one of our executive sedans up to 55 passengers in our motorcoaches.
Are your vehicles Smoking or Non Smoking?
We do not allow smoking inside any of our vehicles due to state law compliance, and the safety and comfor of our team members. All of our vehicles are non-smoking.
Can I make a reservation online? Is the booking process online easy to use?
Yes, you can access our reservations portal by clicking here to Book Now. Our easy-to-use user interface is tailored for easy use, and every feature is designed to guide the customer through the booking process.
We also have a mobile app that can be downloaded for Apple and Android.