Frequently Asked Questions
Can I book by phone and view the status of my reservation on the web?
Yes, our clients will have the capability of booking by phone and viewing the status of the reservation via our website. Clients are also able to book on our app, which is available for both iOS and Android.
How do I get a receipt for my trip?
You may request a receipt to be faxed or emailed upon completion of the trip. Please call our reservation number at 888-877-3326.
How do I make a change or cancel the service? What is your cancellation policy?
U.S. Sedan Service requires a 2-hour notice for cancellation to avoid charges. Contact our office for special events and specialty vehicles. Don’t hesitate to get in touch with 888-877-3326. And our reservation specialist will assist you with changes and cancellations.
How will I find the driver?
There are different locations specified for airports and train stations, and our reservation specialist will advise you of the place at the time of booking. If you cannot locate your professional chauffeur, call 888-877-3326, ask for “Dispatch,” and you will be directed to the appropriate person who will assist you.
How do I set up an account?
Contact our office at 888-877-3326, and a representative will assist you.
What if I require special assistance?
U.S. Sedan Service offers a wide range of services to accommodate requests ranging from child car seats to specialized security transportation services. Please see our services page on this website for details. If you have further questions, please call 888-877-3326.
How do I get driver information?
To obtain the requested information, call 888-877-3326.
Do you have a discount rate for military, AAA, and AARP specialty groups?
U.S. Sedan Service does not currently offer discounts for any specialty groups.
Do you have handicap-accessible vehicles?
Contingent to the client’s needs, handicap-accessible vehicles can be made available. For further details, call 888-877-3326.
How do I retrieve my trip receipt (Web, Email, or Mail)?
What are your rates?
Rates vary according to location and type of service requested. Our reservation specialists are available 24 hours a day, seven days a week, to provide customers with vehicles, choices, and rate information.
What cities do you service?
U.S. Sedan Service is located in the Washington, DC metropolitan area. However, we provide national and international services through our affiliate network.
What type of vehicles do you provide?
We can provide transportation for any size groups, from a solo passenger in one of our executive sedans up to 55 passengers in our motorcoaches.
Are your vehicles Smoking or Non Smoking?
Due to state law compliance, all of our vehicles are Non-smoking.
Can I make a reservation online? Is the booking process online easy to use?
Yes, you can access our reservations portal by clicking here. Our easy-to-use user interface is tailored for easy use, and every feature is designed to guide the customer through the booking process.